Rheon Customer Service

Rheon Europe offers full technical support and customer maintenance services.

Our branch in Düsseldorf takes care of all technical questions for Rheon’s European customers.

 

In order to guarantee a fast and satisfying after-sales service, Rheon Europe runs departments with following points.

Online Services

Customers can access our online services portal here:

 

  • Service and products news feed
  • Technical documents downloads
  • Contracts, pricing lists and forms

 

Please note: Customer login data required.
For your personal access, please contact customer support.

Access Online Services

Available Services

Please click on one department to see all available services.

Spare Parts
  • Rheon Genuine Spare Parts
  • Spare Parts Offer
  • Recommend Spare Parts Kit
Repair and Maintenance
  • Machine specific offer for Repair and Maintenance
  • Maintenance Contracts
  • Training for technical employees
Customer Service
  • Technical advise regarding operation and configuration of machines
  • Product-specific development for your machine
  • Training for operators and supervisors

RHEON SERVICE CONTACT

24h Telephone Hotline

Monday – Friday 08:00 – 16:00
+ 49 (0) 211 47 19 50

 

In case of emergency situation contact:

Monday – Friday 16:00 – 08:00
+ 49 (0) 30 92 03 83 16 96

Saturday – Sunday available 24h
+ 49 (0) 30 92 03 83 16 96

(Paid telephone number for non-maintenance contract customer)

Spare Parts & Maintenance

Düsseldorf

Email: de.mainte@rheon.com

 

Tel. +49 211 47195 67
Fax +49 211 4120 66

 

Ulm

 

Tel. +49 7303 159 94 10
Fax +49 7303 159 94 111

Technical Support

Düsseldorf

Email: de.tech@rheon.com

 

Tel. +49 211 47195 79
Fax  +49 211 42993 80

 

Ulm

 

Tel. +49 7303 159 94 10
Fax  +49 7303 159 94 111